Order & Shipping Policies

MasterCraft uses a secure server to provide you the ease of online ordering. We have designed our system to create a web shopping experience that is as convenient as possible. Within 24 hours you should receive confirmation of your order via e-mail.

If you do not receive an order confirmation, please send an e-mail to sales@mastercraftseats.com to let us know. Please include your daytime phone number. We will promptly respond. Still not comfortable with online ordering? Then simply phone in your order to us at our toll-free Order Line: 1-800-565-4042.

Shipping

Shipping and handling is charged to the purchaser's order. MasterCraft uses United Parcel Service (UPS) for all shipping. Mastercraft ships your order via UPS Standard Ground Service (prepaid only) unless otherwise specified. This is the most economical way to ship via UPS. For faster delivery, Overnight (Red Label), 2-Day (Blue Label) or 3-Day Select (Orange Label) service is available at additional expense. If you wish us to ship your order by any method other than UPS Standard Ground Service, please call or e-mail our office. UPS will e-mail the purchaser a shipping notice with tracking number after order ships from our warehouse.

All products are shipped FOB Santee, CA.

Standard Polices and Limited Warranties

Prices:
All prices are subject to change without notice.

Products:
Products are subject to change without notice.

Terms:
Standard Terms are Approved Credit Card only. Your credit card will be charged at time of order placement.

Delivery Time:
Please allow 2-4 weeks for most seat orders to be shipped. Please allow 1 to 2 weeks for most accessory orders to be shipped. Transit times from our facility to you varies based on the distance your order is shipped. Contact MasterCraft for order status.

Cancellations:
Orders on any special ordered items cannot be canceled. Cancellation of other orders must be received prior to shipment.

Limited Warranty:
MasterCraft Race Products warrants to the original purchaser that all products purchased will be free from defects in materials and workmanship for 12 months from purchase date. MasterCraft will repair or replace at our option any parts found defective within the limited warranty period. This warranty does not cover labor or freight charges that may be incurred. All returns must have prior authorization and proof of purchase. This warranty does not cover products subjected to accidents, negligence, alterations, abuse or improper installation. No warranty or representation is made to these products' ability to protect the user from injury or death. Be advised that automobile racing and other forms of motorsport are dangerous and products are subject to failure when exposed to the high stress involved. The user assumes that risk and all responsibilities.

Return Policy:
Authorization is required for all returns. Claims should be made within 10 days of purchase.